William James Morris

Problem Resolution Center

Sorry we are having problems being an awesome company. Thank you for taking the time to fill out these very important questions in order to quickly resolve your unhappiness with our company. Please provide accurate information so we may best research. Please do not fill out more than one complaint for the same issue. Thank you!

1) What is your invoice #, receipt #, or account #?
By caputuring this information it allows my team to look their account up very quickly which saves time.

2) What is the name of the person making the complaint?

3) What is the mailing address of the person making the complaint?

4) What is the best phone number to contact the person making complaint?

5) What is the email address of the person making the complaint?

6) On what date was the complaint first noted?

7) What is the product or service that the customer is complaning about?

8) What WJM employee was involved with this complaint (if applicable)?

9) Where did the incident happen (Physical store, telephone, internet)?

10) Please describe the actual complaint:

11) How would the customer like to have this issue or complaint resolved?